Here's my prediction: we will see the Customer Voice product move from #Dynamics365 into #MicrosoftViva product family. If you've read the announcements today, you'll know that Microsoft has been quite busy inventing new apps / experiences for the Viva suite. It's beginning to resemble the Dynamics 365 suite in the way that no one can remember the exact number of different Viva apps that exist. Viva Sales is the first app to reach GA (Oct 3rd) that would have obviously been a Dynamics 365 product in the past, yet is branded Viva in today's world. MS has said there will be more similar process specific Viva apps, presumably for customer service at least. Customer Voice, a.k.a. feedback management would be an obvious fit with the Viva family. A generic service that you don't really customize in the same sense as you tweak your CRM data model and processes. Sure, it uses Dataverse, but it's got a "mind of its own" - meaning there are black box processes and UIs that aren't accessible nor customizable via #PowerPlatform tools. If you know the history of the product, then you'll recall it has already been on the Office side of the fence earlier, as "Microsoft Forms Pro". And before that, it was "Voice of the Customer" (VoC) on the Dynamics side. Originating from an XRM product Microsoft acquired in 2015, called "Mojo Surveys". Just look at the product icon of Custome Voice. MS wouldn't even have to touch it at all, it would perfectly blend in with the rest of the apps on the (coming) Viva home page. What do you think? What kind of business applications will we see MS introduce next in under the Viva brand?
I reckon DV4T is destined to be brought into Viva. Either as a tool to build apps for Viva, or as a combined product
Interesting prediction. I've been wondering about the future of Customer Voice for quite a while now since it hasn't really been getting any updates or new features lately. It has been a fairly good tool with its data living in Dataverse, but it really needs some updates, so a new brand (and all the marketing fuzz they'll make while announcing it) might not be a bad thing.
I think the feedback product most likely to get the Viva treatment is Glint (which LinkedIn acquired) and was used internally for our most recent staff survey. This is designed to be an employee feedback tool (as opposed to a customer experience feedback tool which Customer Voice is). The big question is whether Microsoft wants to go after Qualtrics and is prepared to make the product investments to do so…
Good riddens.... not a fan of the product/integration - way too buggy
Next up: Viva approvals
The Original Power Platform Advisor. 11x Microsoft MVP. Low-code 4 life.
1yIf you haven't been keeping up with the latest Viva announcements, here's a summary blog post: https://ff.tips/Viva2209