4 years of #lowcode Magic Quadrants. Is the market stabilizing? Gartner has once again evaluated the enterprise LCAP market as defined by them and decided to inlcude 5 new vendors. Zoho returns after a 1 year break. Retool and Unqork are interesting new entrants. Alibaba and Huawei show there's a market beyond just the US-Europe axis that might get most of our attention. Reading the last year's MQ report and comparing it to the recent edition, it's hard to find major differences. Sometimes it's just a change of wording and arranging sentences & bullets a bit differently. Looking at the "evidence" section, it seems there haven't been new surveys used for collecting customer feedback and it's all just from the Gartner Peer Insights online platform. Looking at the one platform I have proper experience on, #PowerApps, the business model of #Microsoft in bundling things within their broader cloud remains the key strength. Funnily enough, API capabilities are listed both as a strength and caution for Power Apps. AppSource is seen as a strength, even though its 3,600 solutions probably are mostly about Dynamics 365 extensions. Mobile deployment is a caution when in reality the bottleneck is more around the licensing & auth model relying on users in the hosting orgs Azure AD. As for the other leaders (OutSystems, Mendix, Salesforce, ServiceNow), reading through the Gartner analysis doesn't reveal any big surprises. If you'd ask me whether I'm reading the 2021 or 2022 text for any of them, I might not be able to tell the difference. Heck, even the 2021 text on Power Apps about OpenAI exclusive license might trick me into believing it's from the latest report. 😆 Have you spotted anything noteworthy happening in the most recent #LCAP market MQ?
Jukka Niiranen’s Post
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What's the biggest source of anxiety for #PowerPlatform professionals? No, this time I won't say "licensing".😝 I'm talking about something broader, which is the ever evolving nature of this technology. Using #lowcode tools can be pretty easy - even if the solutions created via them aren't necessarily simple. Getting started and building something that works is often quite rewarding. Once you realize what is possible with these tools, you start to explore more detailed features of Power Apps, Power Automate, Dataverse and so on. At which point you start to see the constant flow of updates and changes to the platform. The stress that comes from this nonstop bombardment of "exciting news!!!" is very real. Knowing what to pay attention to is hard. And if you're not paying attention, are you falling behind? I wrote some thoughts on how to keep up with all of this in the latest issue of my Perspectives of Power Platform newsletter: https://lnkd.in/dD84im-j
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New office for Niiranen Advisory is almost ready. Good enough for a lil' 1st of May #Vappu party.🥳 For those who celebrate, have an awesome May Day!🥂 Tonight there are certainly #NoRules in Finland.🤪🇫🇮
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"That's a very nice #Microsoft365 / O365 subscription you have there. It would be a shame if something happened to it." Is it wrong that #Microsoft is charging a per-user premium service fee for securing tenants in the year 2024? I guess it depends on what's the baseline level of security that MS cloud customers should expect to get.
Microsoft must stop selling security as a premium offering https://lnkd.in/eu_JT77X Microsoft charges extra for many core security and compliance features. What can customers do to try to minimize risk and save money?
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Crappy UX in your business apps will erode the Customer Experience (CX), too.💔 I came across a photo from my eXtremeCRM 2016 Warsaw session. As it sometimes happens, I was impressed by how smart words I was able to put on my own slides.😁 Back when I was working with #CRM systems exclusively (before Power Platform became a thing), I used to be obsessed about UI design. Which is a strange focus area, given how little room there was/is for changing the UX of Dynamics 365 CRM apps (aka model-driven Power Apps). As the icing on the cake: I was doing everything without custom code.😮 The constraints give you focus, though. When Dynamics CRM 2013 "reimagined" the user interface of Microsoft's CRM system, I wanted to make the most of it. I even wrote a book chapter about "Designing a great user experience" in the CRM 2013 QuickStart - a joint effort by several Microsoft BizApps MVPs.📘 It's not because I studied UX design or anything like that. I never have. Rather I observed the real world challenges that users of enterprise CRM systems encountered. Partially inflicted upon them by business requirements that turned the systems into monster forms with hidden business logic and layers upon layers of process details invisible to the poor end users.😥 But what's the connection to CX, though? The customers aren't using the CRM system, are they? Not directly, of course. My reasoning on that slide was: 1. Bad UX in business apps 2. User adoption is low 3. Customer data isn't captured 4. Processes cannot be automated 5. CX cannot be improved 6. Customers switch to competitors The big issue with low CRM adoption isn't the inaccurate sales funnels and forecasts. You can do those with Excel. Often that's what ends up happening anyway, when the CRM system doesn't support real-life sales mgmt needs.📊 What you CAN'T do with Excel data is automate your business processes. Including ones that directly affect the paying customers. You face a hard limit on innovation and improvement that companies with better customer data assets can aim for. Competitors will outpace you.🏃♀️ It's rarely about the lack of systems, i.e. not having enought IT. It often is about the lack of true fit between what the systems could do and what the business actually does. Despite of big CRM projects and digitalization initiatives, the machine as a whole delivers subpar outputs - which may even decline after launch.↘ This is a difficult subject to address. Admitting that just building systems to meet requirements doesn't solve the problem - especially when both parties are professionals in their field. The domain experts for business processes & the system experts for business apps. Who's to blame for the failure?⚖ No one pushed me into obsessing over the UX details back in my CRM career. I was never really rewarded for going the extra mile. I did it on my own time, for the customer & for the community. I was just one guy who was empathetic towards the end users.🙇♂️
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Can copilots solve the fundamental issue with #CRM systems: that no one wants to use them? Before we had the magical capabilities of generative AI, I spent a fair bit of time trying to design, implement and support CRM systems. There was never a shortage of tasks that could be done to improve the adoption rates. Technology has advanced at a rate that would have been impossible to imagine back when I started with my first #Microsoft CRM implementation project. Now we are seeing features that appear to address common pain points that users encounter while presented with long CRM forms. Is the end result going to be good for the business, though? While it is easier than ever to generate wonderful looking data, will the value of data entered into the many traditional CRM systems out there erode even faster? I wrote down my thoughts on this phenomena I call Copilotization of CRM. Read the full article and if you like it, why not subscribe to my newsletter called "Perspectives on Power Platform" while you're at it? https://lnkd.in/dddYBvwm
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More license types = more financial success! What's there NOT to love about #Microsoft licensing?🤩 The image below is taken from the awesome webinar by Directions on Microsoft. Focusing on the add-on licenses availabe for #Microsoft365, it illustrates how it hasn't been just about the one Office suite for quite some time now.🤹♂️ Coincidentally, the MSFT stock price has grown pretty much in line with the number of different add-on SKUs in Microsoft's price lists. While correlation may not imply causation, it's at least easy to understand how having a broader variety of services on offer can make the sharedholders more excited about the company's growth potential.📈 Every now & then, we hear from MS product marketing how they've "reimagined" the names and prices of their existing products in an effort to simplify the offering. This hardly ever simplifies things for the customers, since the old & new names and SKUs tend to coexist in product UIs, contract terms, online articles...😰 It's notable that in this particular session, also #PowerPlatform products were categorized as M365 add-ons. From a MS commerce platform perspective, that is true, yet opening the low-code can of worms and combining it with the Dynamics 365 products that run on the very same platform - well, the chart would simply explode!😂
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Being honest shouldn't be a radical choice - yet it often feels like it in the consulting business. I'm no expert on anything AWS related. If I need to learn something about their services, I'd always start by checking if Corey Quinn has written about it. Because he tells it like it is. Similar to what Corey is doing, I have also chosen the path of brutal honesty at work. Perhaps it's because I didn't start on the consulting side that I developed a habit of openly speaking about both the good & bad sides of software. Behaving in an unexpected way can sometimes cause confusion or even conflict in one's professional life. Yet like Corey posted, there's much, MUCH more value in being honest. In the end, networks run on trust. The most consistent way to gain trust from others is honesty. In a world increasingly filled with AI generated, polished crap, people are bound to be even more selective on who they trust. Everyone has opinions. Many are scared to honestly share them - especially in places like LinkedIn. So they put on a mask and try to fit in. When the better strategy could be a lot easier to follow: just being honest.
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Is $105 per user per month too much to pay for a CRM app? As always, it depends. Organizations who pay big money for a project to customize and integrate their CRM with enterprise systems are surely spending a significant share on things other than the licensing part. This cost isn't as visible as the price tag for the software product. Still, just because something else is expensive, that doesn't mean you should pick only other expensive parts to go with it. The consulting hours at $200 don't need to be combined with software licenses priced $200. Often a better outcome is reached when there are clear constraints in place. When you can't just launch a massive project or you can't splash for the leading CRM software license. If you need to be smart about your spending, you'll do more homework on what the options are. At which point you may discover that #PowerApps can be perfectly sufficient for most of your real needs. When you realize that the smoke & mirrors of fancy CRM product demos aren't the features your users will actually care for. #Dynamics365 is huge. It's great when combined with a big initiative that goes far beyond mere CRM. It's powerful if you have experts to twist it to your needs. For everyone else, there are smarter options available when building your business system on top of Power Platform.
Professional Bear Poker. 8-Time Microsoft Business Applications MVP, who cares? Creator of RapidStart CRM. US citizen now living in Brazil
Is this the trigger you needed? 😀 #dynamics365 #msdyn365 #powerplatform
No, I am not clairvoyant!
Steve Mordue MVP on LinkedIn
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